M
Mario Gonzalez ..
Feb 15, 2026
Excellent service. They provided me with detailed photos of the vehicle I was interested in, and answered all my questions throughout the entire process of the purchase.
0/100
Reputation Score
Reputation Score: 68/100
Weighted composite of 4 factors:
83 reviews across 3 platforms:
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Average Rating: 4.3★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
83 reviews across 3 platforms:
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Response Rate: 52%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
83 reviews across 3 platforms:
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Sentiment: 73%
AI-analyzed tone and context across all review text.
83 reviews across 3 platforms:
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Review Volume: 0
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
83 reviews across 3 platforms:
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4.3★
Average
Average Rating: 4.3★
83 reviews across 3 platforms:
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75%
4-5 star
High-Rated Reviews: 75%
Percentage of reviews rated 4 or 5 stars.
25%
1-2 star
Low-Rated Reviews: 25%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.3★
Rating
Average Rating: 4.3★
83 reviews across 3 platforms:
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—
Reviews
Total Reviews: 83
83 reviews across 3 platforms:
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Higher volume improves SEO and credibility.
52%
Response Rate
Response Rate: 52%
Percentage of reviews with an owner response. 80%+ is the benchmark.
73%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
C
Overall Grade
Overall Grade: C
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
68
Score (out of 100)
Score: 68/100
4.3★
127 reviews
DealerRater
4.5★
6 reviews
BBB
B
0 reviews
Yelp
1★
91 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -3 |
| Feb 2026 | 3 | 5★ | 33% | 100% | 0 |
| Jan 2026 | 3 | 3.7★ | 67% | 67% | -4 |
| Dec 2025 | 7 | 4.4★ | 100% | 71% | -5 |
| Nov 2025 | 12 | 3★ | 58% | 50% | 0 |
0
This month
4
Monthly avg
49
Annual
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At 4.3★, you're 0.2 stars below the top tier. Each 0.1★ increase can improve click-through from Google Maps by up to 9%. AI sentiment analysis pinpoints the specific issues dragging your score down.
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The local average is 4.5★. Get actionable insights to close the gap and outrank competitors.
Benchmarked against 5 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
Roseville AutomaxxYou | 4.3★ | — | 52% |
| Roseville Automall | 4.1★ | 2498 | 2% |
| USA Car Planet LLC | 4.7★ | 282 | 66% |
| EchoPark Automotive Sacramento (Roseville) | 4.8★ | 5183 | 29% |
| CarMax | 4.2★ | 3362 | — |
| BETA AUTOMOTIVE SUPERSTORE LLC | 4.9★ | — | 100% |
Vehicle Quality Issues
5mentions
Post Sale Support Failures
4mentions
Our AI identified 28 mentions of "Exceptional Customer Service (Positive Pattern)". Unlock the full report.
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7/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
8
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
1
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.6★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Mario Gonzalez ..
Feb 15, 2026
Excellent service. They provided me with detailed photos of the vehicle I was interested in, and answered all my questions throughout the entire process of the purchase.
Rich Bricker
Feb 14, 2026
Really an old school, customer service based no pressure car buying experience. Billy and Trent were fantastic and we will be back to buy another in future most certainly!
Chris Shrake
Feb 2, 2026Responded
Best vehicle buying experience that I’ve ever had! These guys are so easy to deal with, and they found me exactly what I was looking for. They truly are a family business, and it feels like it. They spent so much time answering questions for me before I flew in and drove my truck home. Great experience!
Dealer Response
Chris, thank you so much for the kind words and for trusting us with your purchase. It truly means a lot to hear that the experience stood out, especially with you coming in from out of town. We take a lot of pride in being a family business and making the process as easy and transparent as possible, so it’s great to know that came through. Enjoy the truck and the drive home, and please don’t hesitate to reach out if we can help with anything down the road. Welcome to the family!
Nichole
Jan 26, 2026Responded
My husband and I stopped by to look at a truck this morning, not realizing that Sundays were appointment only. We contacted Brennan and were pleasantly surprised when he met us in less than an hour! Then…we found the truck! Our test drive was perfect, the review of our trade in was incredibly fair and the inventory was very impressive! The entire process from test drive to hand shake and handing over the keys was an hour! We’ve never been more impressed with the professionalism, humility, genuine customer service and commitment to keeping small business the best business! Quality professionals dedicated to providing excellent customer service and reliable vehicles! We are deeply impressed and will absolutely be purchasing from Brennan and Automaxx Roseville again in the future!
Dealer Response
Thank you so much for taking the time to leave such a thoughtful and detailed review! It truly means a lot to us. We’re glad we were able to accommodate you on a Sunday and even happier that you found the right truck. Hearing that the test drive, trade-in evaluation, and overall process exceeded your expectations is exactly what we strive for. We take a lot of pride in keeping the experience efficient, fair, and pressure-free, and your kind words about our professionalism, humility, and customer service really hit home. Supporting a small business like ours means everything, and we’re grateful you trusted Automaxx Roseville with such an important purchase. Congratulations on your new truck—we truly appreciate your business and look forward to helping you again down the road! —Brennan & the Automaxx Roseville Team
Aylook Pjr
Jan 14, 2026Responded
Do not buy any car from here ⚠️⚠️ I had a very bad experience I'm extremely dissatisfied with my experience at this dealership. I bought a BMW a year ago that was said to be in good condition. As a first-time buyer, I trusted them. A warning light was on from the start but was called insignificant. Within two days, a serious engine issue cost me $300 to and repair again 400$ . The problem continued, and a later visit showed they hadn't done the inspection I asked for. The customer service was bad, focusing on payments over fixing issues. I believe they sell bad cars without telling the truth. The father's behavior was disrespectful. I wish I'd read reviews before buying and advise others to avoid this dealership please take it serious because I don’t want anyone to go through what I did !
Dealer Response
We’re sorry to hear about your frustration and appreciate the opportunity to clarify the situation for anyone reading this review. This BMW experienced multiple ongoing issues that were not caused by our shop. Despite this, we brought the vehicle back in several times and provided significant service discounts in good faith to help minimize the customer’s inconvenience and out-of-pocket costs. Unfortunately, certain vehicles, particularly some German manufacturers, can present recurring reliability challenges that are beyond the control of an independent dealership or service center. Based on experiences like this, Automaxx has made the business decision to no longer sell German-brand vehicles. While we always strive to support our customers, we cannot be responsible for inherent manufacturer-related issues that persist despite repeated repair attempts. We stand behind our work and our integrity, and we believe our long track record of satisfied customers reflects that. We wish this customer the best moving forward.
mushier_vestry_0q
Jan 8, 2026
Easiest car purchase i ever made. Hardest part was waiting for car to arrive from another state
R. W.
Dec 23, 2025Responded
Brennan .. Thank you so much. It was a pleasure talking with you and collaborating on my purchase. I could've found my truck somewhere else.. but it was you that I bought into.. great vibe and you made it seem like I was buying from a friend.. I know the truck has a special place and it's now in good hands.. See you at my first service.. Cheers, Brennan !!
Dealer Response
We really appreciate you taking the time to leave such a thoughtful review. It was genuinely a pleasure working with you, and I’m glad the experience felt comfortable and authentic. That truck definitely had a special story, and I’m happy it’s now in great hands. Looking forward to seeing you at your first service!
Joel McDonald
Dec 22, 2025Responded
Brennan was awesome to work with throughout the entire process! He made it quick, convenient and stress free.
Dealer Response
Thank you Joel I’m glad it was an easy process!
Liz Swindell
Dec 22, 2025Responded
Had a great experience selling my truck. Brennan made the whole transaction easy and pain free.
Dealer Response
Thank you for trusting us with your business
Gary Nelson
Dec 22, 2025Responded
I checked multiple vehicles. They had the best vehicle. They let me take it to an auto mechanic of my choice for a pre-purchase inspection. Buying the car and filling out the paperwork was fast and efficient.
Dealer Response
Thanks for sharing your experience Gary. We appreciate your business!! Happy holidays!!!
M.
Feb 15, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
R.
Feb 14, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
C.
Feb 2, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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