G
George B.
Mar 11, 2019
Alley recently serviced one of our vehicles again, We have been going to them for over 10 years and two things have never changed - great customer service and great car care. George & Betty Brandmayr
0/100
Reputation Score
Reputation Score: 61/100
Weighted composite of 4 factors:
4 reviews across 1 platform:
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Average Rating: 4.9★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
4 reviews across 1 platform:
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Response Rate: 0%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
4 reviews across 1 platform:
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Sentiment: 74%
AI-analyzed tone and context across all review text.
4 reviews across 1 platform:
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Review Volume: 0
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
4 reviews across 1 platform:
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4.9★
Average
Average Rating: 4.9★
4 reviews across 1 platform:
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75%
4-5 star
High-Rated Reviews: 75%
Percentage of reviews rated 4 or 5 stars.
25%
1-2 star
Low-Rated Reviews: 25%
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4.9★
Rating
Average Rating: 4.9★
4 reviews across 1 platform:
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—
Reviews
Total Reviews: 4
4 reviews across 1 platform:
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Higher volume improves SEO and credibility.
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Response Rate
Response Rate: —
Percentage of reviews with an owner response. 80%+ is the benchmark.
74%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
C
Overall Grade
Overall Grade: C
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
61
Score (out of 100)
Score: 61/100
4.9★
127 reviews
DealerRater
4.5★
43 reviews
BBB
B
0 reviews
Yelp
1★
3 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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Benchmarked against 9 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
AUTO ALLEY LLCYou | 4.9★ | — | — |
| Car Spot Auto Sales | 4.1★ | — | — |
| Capital City Used Auto Sales Inc. | 4.7★ | — | 57% |
| Auto World of Sacramento - Used Car Dealership | 3.6★ | — | 55% |
| Sac City Motors | 4.5★ | — | 4% |
| Integrity Auto Sales | 4.2★ | 1153 | — |
| Approved Autos | 4.5★ | 178 | — |
| CarSight Inc | 4.9★ | 643 | 2% |
| Car Cage Motors | 4.2★ | 107 | — |
| Thrifty Car Sales of Sacramento | 4★ | — | 3% |
0/4
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
3
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
1
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.0★
Avg Rating
Average Rating (Shown)
Average star rating of the 4 reviews displayed on this page.
George B.
Mar 11, 2019
Alley recently serviced one of our vehicles again, We have been going to them for over 10 years and two things have never changed - great customer service and great car care. George & Betty Brandmayr
George B.
Mar 8, 2019
Alley serviced our Subaru today. 12 years, same thorough service on the car and top shelf customer consideration. Thanks to all. George & Betty
GV B.
May 23, 2018
My wife & I have been taking our vehicles to Alley for 12 years & have always been treated right & charged fairly. They service our vehicles like they were their own. We sent a friend there for service & she's happy about it too. Family owned, good people & good communicators. George B.
Zuletzt H.
Feb 7, 2016
The good old days are gone along with Bob's great service. Multiple vehicles, multiple times only to be overcharged without a smile or a come again. Will definitely go elsewhere.
G.
Mar 11, 2019
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
G.
Mar 8, 2019
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
G.
May 23, 2018
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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