Reputation intelligence powered by AI
0/100
Reputation Score
Reputation Score: 74/100
Weighted composite of 4 factors:
55 reviews across 3 platforms:
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Average Rating: 4.9★
≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F
55 reviews across 3 platforms:
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Response Rate: 32%
≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F
55 reviews across 3 platforms:
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Sentiment: 47%
AI-analyzed tone and context across all review text.
55 reviews across 3 platforms:
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Review Volume: 1899
≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F
55 reviews across 3 platforms:
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4.9★
Average
Average Rating: 4.9★
55 reviews across 3 platforms:
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53%
4-5 star
High-Rated Reviews: 53%
Percentage of reviews rated 4 or 5 stars.
47%
1-2 star
Low-Rated Reviews: 47%
These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.
4.9★
Rating
Average Rating: 4.9★
55 reviews across 3 platforms:
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1,899
Reviews
Total Reviews: 55
55 reviews across 3 platforms:
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Higher volume improves SEO and credibility.
32%
Response Rate
Response Rate: 32%
Percentage of reviews with an owner response. 80%+ is the benchmark.
47%
Positive Sentiment
Positive Sentiment
AI-analyzed sentiment from review text.
C
Overall Grade
Overall Grade: C
≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F
74
Score (out of 100)
Score: 74/100
4.9★
1,899 reviews
DealerRater
4.8★
23 reviews
BBB
B
0 reviews
Yelp
1★
127 reviews
See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.
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| Month | Reviews | Avg Rating | Response Rate | Positive % | Δ Reviews |
|---|---|---|---|---|---|
| Apr 2026 | 0 | — | — | — | 0 |
| Mar 2026 | 0 | — | — | — | -8 |
| Feb 2026 | 8 | 5★ | 25% | 0% | +6 |
| Jan 2026 | 2 | 1★ | 0% | 0% | +2 |
| Dec 2025 | 0 | — | — | — | 0 |
| Nov 2025 | 0 | — | — | — | 0 |
0
This month
2
Monthly avg
19
Annual
Quick wins identified from your public data
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Your 32% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.
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Benchmarked against 15 local competitors
| Dealership | Rating | Reviews | Response |
|---|---|---|---|
DriveTime Used CarsYou | 4.9★ | 1899 | 32% |
| Lions Auto Sales | 4.7★ | 669 | — |
| M&S Auto | 4.2★ | 847 | 71% |
| Prestige Wholesale | 4.8★ | 232 | 43% |
| West Coast Auto Sales Center | 4.6★ | 249 | 15% |
| Car Deal Auto Sales | 4.8★ | 144 | 67% |
| Capital City Used Auto Sales Inc. | 4.7★ | — | 57% |
| Sac City Motors | 4.5★ | — | 4% |
| Auto World of Sacramento - Used Car Dealership | 3.6★ | — | 55% |
| Discover Auto Sales | 5★ | 307 | — |
| Grand Touring Auto Sales | 4.9★ | — | 9% |
| TRD Auto Sales & Finance | 4.9★ | 421 | 68% |
| Roseville Automall | 4.1★ | 2498 | 2% |
| Kareem Auto Sales | 4.4★ | 532 | 8% |
| Cars To Go | 4.2★ | 134 | — |
| Ganas Auto - Sacramento | 4.8★ | 436 | 90% |
2/10
Responded
Response Rate (Shown)
Of the reviews shown on this page, how many have an owner response.
0
Positive
Positive Reviews
Reviews classified as positive by AI sentiment analysis of review text.
2
Negative
Negative Reviews
Reviews classified as negative. These require immediate response to mitigate damage.
4.2★
Avg Rating
Average Rating (Shown)
Average star rating of the 10 reviews displayed on this page.
Linette Versteeg
Feb 11, 2026
Today was a good day,came in and wasn't sure if I'd leave with a vehicle.. But guess what I am... I gotta say a big thank you to Ilia Reynolds Gabe And Jazzie,for working with me and getting me in something I deserve....
Dena Martin
Feb 11, 2026Responded
Great experience, low down payment, Joshua was very helpful and personable.
Dealer Response
Thank you for leaving your review, Dena Martin. We love knowing you were satisfied with your experience with Joshua at our Sacramento DriveTime. We hope you are enjoying your vehicle and wish you all the best! DriveTime Customer Relations
Terrell Craig
Feb 8, 2026
Huge shoutout to Vanessa Torrijos! If you’re heading to DriveTime, do yourself a favor and ask for Vanessa Torrijos. I’m not kidding—she helped me get into a new car in just a few hours. I usually dread the whole car-buying process, but Vanessa’s energy and attitude completely changed the vibe. She’s super friendly and actually listens. She was incredibly detail-oriented, walking me through everything, and she gave me some really solid advice that helped me feel confident I was making the right choice. What I appreciated most was how fast she was to answer the phone. Every time I had a question, she was right there with an answer. It’s rare to find someone that responsive and professional who still feels like a real person just trying to help you out. If you want a stress-free experience and someone who’s going to move fast for you, Vanessa is the one. So happy with my new car—thanks again!
Heather Hunter
Feb 7, 2026
Joshua Thomas helped me get in and out and didn’t have much hassle got the car I’ve been wanting for a long time thank you
Shannon Keller
Feb 7, 2026
Best experience ever buying a car! Shaif Yusuf was amazing explained everything in great detail. Highly recommend drivetime
Winfort Battle
Feb 6, 2026
Monica K
Feb 6, 2026
Vanessa was amazing! She made my car buying experience quick and easy. I was able to drive a few vehicles before finally settling on the one that I love the most. She answered all my questions and it was hassle free. The whole buying experience was seamless and I would highly recommend DriveTime to anyone looking to purchase a vehicle. The staff was also very welcoming.
Amanda Brodhage
Feb 6, 2026Responded
Ilia is absolutely amazing! I came in a little over a week ago with my car broken down and didn't make it back for quite a few days looking for her. She worked with me and my 'not so great credit' and my co-signer and got me everything I was looking for and more.... And the ability to make my payments lower within 60 days. She works hard, is super understanding (I had to leave to get my kids then co-signer had to leave to get hers), has a wonderful attitude (we are highstrung and stressed currently and she dealt with it/us phenomenally) and great communication! Recommended Ilia 100% (and DriveTime Sacramento)! Thank you so much Ilia and sorry for being an irritating customer (I know we were lol)
Dealer Response
Hello Amanda Brodhage, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us! Kindly, DriveTime Customer Relations
Jacob L.
Jan 24, 2026
Dont come here these people are extremely lazy and unprofessional. Plus a worker there said I had a freeze on my account when I did not have a freeze on there, i believe this was because it was near closing time and he said this to go home soon.
Steven S.
Jan 13, 2026
The worst dealership in the country bought a car lasted 27 days they said sorry nothing we can do about it ......do Not buy from this place you will regret it 1000%
L.
Feb 11, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
D.
Feb 11, 2026Responded
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
T.
Feb 8, 2026
This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.
AI Response Available
Thank you for sharing your experience. We value your feedback.
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