Sacramento, CA·Unclaimed

West Coast Auto Sales Center

Reputation intelligence powered by AI

C

0/100

Reputation Score

Reputation Score: 71/100

Weighted composite of 4 factors:

Rating (×40%)100 pts
Response Rate (×30%)15 pts
Sentiment (×20%)80 pts
Volume (×10%)100 pts

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

Rating
A4.6

Average Rating: 4.6

Reviews analyzed13
Median rating5★
Factor score100/100

≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

Response Rate
F15%

Response Rate: 15%

Reviews with reply2
Total reviews13
Factor score15/100

≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

Sentiment
B68%

Sentiment: 68%

Positive9
Neutral0
Negative4
Factor score80/100

AI-analyzed tone and context across all review text.

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

Volume
A249

Review Volume: 249

Factor score100/100

≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

Rating Distribution

5
969%
4
00%
3
431%
2
00%
1
00%

4.6

Average

Average Rating: 4.6

Total reviews13
Median rating5★

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

69%

4-5 star

High-Rated Reviews: 69%

5-star9
4-star0

Percentage of reviews rated 4 or 5 stars.

0%

1-2 star

Low-Rated Reviews: 0%

2-star0
1-star0

These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.

4.6★

Rating

Average Rating: 4.6

Total reviews13
Median5★

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

249

Reviews

Total Reviews: 13

13 reviews across 2 platforms:

Yelp9
BBB4

Subscribe to see all platforms

Higher volume improves SEO and credibility.

15%

Response Rate

Response Rate: 15%

With reply2
Total13

Percentage of reviews with an owner response. 80%+ is the benchmark.

68%

Positive Sentiment

Positive Sentiment

Positive9
Neutral0
Negative4

AI-analyzed sentiment from review text.

C

Overall Grade

Overall Grade: C

≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F

71

Score (out of 100)

Score: 71/100

Rating (×40%)100 pts
Response (×30%)15 pts
Sentiment (×20%)80 pts
Volume (×10%)100 pts

Cross-Platform Ratings

Google

4.6★

249 reviews

DealerRater

4.5★

43 reviews

BBB

B

0 reviews

Yelp

1★

87 reviews

See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.

14-day free trial · $99/mo after · Cancel anytime

Monthly Performance

MonthReviewsAvg RatingResponse RatePositive %Δ Reviews
Apr 202600
Mar 202600
Feb 202600
Jan 20260-1
Dec 202515★0%100%+1
Nov 202500

Review Analytics

Sentiment Breakdown

13total
Positive
969%
Neutral
00%
Negative
431%

Review Velocity

Last 12 months

0

This month

0

Monthly avg

2

Annual

Reputation Opportunities

Quick wins identified from your public data

Respond to more reviews

Your 15% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.

Stay ahead of 21 local competitors

You're 0.0★ above the local average of 4.6★. Subscribe to monitor shifts and stay ahead.

Competitive Landscape

Benchmarked against 21 local competitors

Dealership
West Coast Auto Sales CenterYou
4.624915%
Car Deal Auto Sales4.814467%
Prestige Wholesale4.823243%
Lions Auto Sales4.7669
M&S Auto4.284771%
DriveTime Used Cars4.9189932%
Capital City Used Auto Sales Inc.4.757%
Knight Auto Mall Buying Center520099%
Sac City Motors4.54%
Auto World of Sacramento - Used Car Dealership3.655%
Discover Auto Sales5307
CarMax4.1241214%
Grand Touring Auto Sales4.99%
Approved Autos4.5178
TRD Auto Sales & Finance4.942168%
Roseville Automall4.124982%
Kareem Auto Sales4.45328%
CarSight Inc4.96432%
Car Cage Motors4.2107
Lots of Cars4.6168
Cars To Go4.2134
Ganas Auto - Sacramento4.843690%

Recent Reviews

Showing 10 of 13

2/10

Responded

Response Rate (Shown)

With reply2
Shown10

Of the reviews shown on this page, how many have an owner response.

9

Positive

Positive Reviews

Reviews classified as positive by AI sentiment analysis of review text.

1

Negative

Negative Reviews

Reviews classified as negative. These require immediate response to mitigate damage.

4.8★

Avg Rating

Average Rating (Shown)

Average star rating of the 10 reviews displayed on this page.

K

Kerry K.

Dec 7, 2025

positive

After my vehicle's head gasket failed, I was urgently looking for a used car. I sent an email and received a fast response about the exact car we were interested in. When we arrived, the staff was very helpful. They gave us the keys for a test drive, asking us to keep it to about 15 minutes, which was plenty of time. Charlie then helped us finalize the deal. He was completely professional and nice and avoided all the usual games you find at other dealerships. He was also transparent, showing us exactly what they owed on the vehicle so we could reach a fair deal. We were in and out--including the test drive and paperwork--in just two hours. After 30 years of buying cars, this was the smoothest purchase we have ever made. Our teen will need a car in a couple of years, and we will absolutely be going back and recommending them to all of our friends.

B

Brandon A.

Sep 27, 2025

positive

Cool place! It was a wonderful experience and the guy at the front was funny. Go here if you need to pick up a UHaul

S

Sariya M.

Nov 17, 2024

positive

The customer service was excellent! I never felt pressured into a car beyond my budget. The staff were incredibly attentive and kind, making the entire experience enjoyable. I left the lot feeling absolutely thrilled with my purchase!

K

Krystle W.

Aug 13, 2024

positive

Just bought a 2015 Mazda 6 Touring from here and had a great experience with Mikey and the staff. They took great care of us. We had brought our 5 year old with us and enjoyed their playroom they have for kids. Nice and air conditioned inside with comfy sofas and a vending machine and free coffee. Paid in cash and had no issues in doing so. Forgot to ask his name but one of the members nicely removed to stickers for us and cleaned off the adhesives. I drove the car all the way back home to the Bay Area and it drove very nice and smooth, had no issues with the car whatsoever. It also looks like according to the free CARFAX they had serviced the vehicle for EVERYTHING (Brake pads replaced, oil and filter changed, sway bar links replaced, lower control arm replaced, and your usual maintenance and safety inspection was done). Very well done and recommend buying a car from them

M

Micaela C.

Jul 18, 2024

positive

This place is amazing!! I came in (with low hopes if I'm being honest - I don't have the best credit) today at 4pm and met with May to look at a few Tacomas I had seen online. She was great! She grabbed the keys to the 2 I had seen online, and after test driving (while chatting with the lovely May) the one I liked best visually I decided to run the numbers just for fun. This is when I met Mikey. Mikey tried his absolute hardest to work out a deal for me and at the end of the day I walked away with this beauty right here! Thanks team!! See you in a few months for my 4Runner

R

Ronald B.

Jun 21, 2024

positive

Excellent no pressure experience! Mikey made me feel like I was buying a car from a friend. Raad also provided great customer service taking care of the last few details. They have a great selection of cars.

G

Gillian C.

Jun 12, 2024

positive

I had a great experience with west coast auto sales center. I found a 2011 Honda civic coupe through the carfax website. I contacted the dealer through their own website and asked a couple of questions. Zaid was responsive the next day and quick to answer any questions I had. I decided to go through with the purchase but couldn't be there until the weekend. I applied for financing with Charlie's help & was approved, put a $1000 (refundable) deposit on the car to reserve it, then traveled to Sacramento to test drive and finalize my purchase. Charlie was very helpful when it came to questions about legally driving the vehicle due to me driving the car out of state (to Nevada). Overall the documents only took about an hour and I was out the door with my new (to me) car! These might be some of the only honest car salesman still around. I will definitely shop here for my next used vehicle. I've had the car for 9 months now and have had no issues whatsoever. Thanks West Coast Auto Sales!

S

Steven B.

Oct 29, 2023Responded

positive

I would highly recommend this dealership to anyone who is looking for a straightforward, honest used car purchase. Just the 90-day/3000 mile limited warranty is enough to start out here looking for a reliable car. So few dealerships are willing to do this. I dealt with Raad, and he was so professional and customer-service oriented. The 2015 Toyota Prius was in magnificent shape but there was a problem with the radio I discovered after my purchase. He did everything to assist in solving the issue, even paying for the installation of a replacement. Car dealers, especially these small, used car operations have a sometimes well-deserved negative reputation. But I don't hesitate to recommend this one to anyone. Thanks to West Coast Auto Sales for a great car-buying experience!

Dealer Response

Steven, Thank you for you wonderful review and honest kind words. We are always trying to excel and provide the best experience for all our customers like yourself. Enjoy your Prius and best wishes. -Raad General Sales Manager West Coast Auto Sales Center

M

Michael W.

Mar 21, 2023Responded

positive

There are so many used car dealers in the area. Some good, some not too good! West Coast Auto Sales Center is one of the best in town! I visited West Coast Auto Sales Center on Fulton Ave a few times. They are incredibly knowledgeable about the used car business. They understand customer needs and only purchase good used cars from their customer, auction, or wholesaler. That's why they can offer a limited warranty on most vehicles sold there. The dealership always carries a good inventory of all types of vehicles on their lot. The best part of West Coast Auto Sales Center is they don't hard selling. I don't feel any pressure when I'm there.

Dealer Response

Michael, Thank you for your kind words and your business. We are very happy that we were able to help you get exactly what you needed. We are also very happy that you loved our great selection of Top notch vehicles. We take great pride and go through great lenghts to provide the best used vehicles in the market for all our customers. Thank you very much for your business and we hope to be your Top Choice again for you, your family, and friends. Best Regards, Raad

R

Rhea B

negative

They sold my parents a truck that less then 30 days later and REMOVEDmiles ended up in catastrophic failure of the fuel system. It left them on the side of the road 700 miles from home.

AI-Powered Response Management

K

K.

Dec 7, 2025

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

Subscribe to read

AI Response Available

Thank you for sharing your experience. We value your feedback.

B

B.

Sep 27, 2025

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

Subscribe to read

AI Response Available

Thank you for sharing your experience. We value your feedback.

S

S.

Nov 17, 2024

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

Subscribe to read

AI Response Available

Thank you for sharing your experience. We value your feedback.

Unlock AI-drafted responses for 11 unanswered reviews and manage your full review history.

14-day free trial · $99/mo after · Cancel anytime

Take Control of Your Reputation

Start responding to your 11 waiting reviews today.

14-day free trial · $99/mo after · Cancel anytime

Claim this dealership

Unlock reviews, AI responses & insights