Sacramento, CA·Unclaimed

Grand Touring Auto Sales

Reputation intelligence powered by AI

C

0/100

Reputation Score

Reputation Score: 65/100

Weighted composite of 4 factors:

Rating (×40%)100 pts
Response Rate (×30%)15 pts
Sentiment (×20%)100 pts
Volume (×10%)0 pts

35 reviews across 2 platforms:

Google29
Yelp6

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Rating
A4.9

Average Rating: 4.9

Reviews analyzed35
Median rating5★
Factor score100/100

≥4.5 → A · ≥4.0 → B · ≥3.5 → C · ≥3.0 → D · <3.0 → F

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

Response Rate
F9%

Response Rate: 9%

Reviews with reply3
Total reviews35
Factor score15/100

≥80% → A · ≥60% → B · ≥40% → C · ≥20% → D · <20% → F

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

Sentiment
A92%

Sentiment: 92%

Positive29
Neutral4
Negative2
Factor score100/100

AI-analyzed tone and context across all review text.

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

Volume
F0

Review Volume: 0

Factor score0/100

≥100 → A · ≥50 → B · ≥20 → C · ≥10 → D · <10 → F

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

Rating Distribution

5
3291%
4
13%
3
00%
2
00%
1
26%

4.9

Average

Average Rating: 4.9

Total reviews35
Median rating5★

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

94%

4-5 star

High-Rated Reviews: 94%

5-star32
4-star1

Percentage of reviews rated 4 or 5 stars.

6%

1-2 star

Low-Rated Reviews: 6%

2-star0
1-star2

These reviews most impact purchase decisions. Responding can recover up to 33% of dissatisfied customers.

4.9★

Rating

Average Rating: 4.9

Total reviews35
Median5★

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

Reviews

Total Reviews: 35

35 reviews across 2 platforms:

Google29
Yelp6

Subscribe to see all platforms

Higher volume improves SEO and credibility.

9%

Response Rate

Response Rate: 9%

With reply3
Total35

Percentage of reviews with an owner response. 80%+ is the benchmark.

92%

Positive Sentiment

Positive Sentiment

Positive29
Neutral4
Negative2

AI-analyzed sentiment from review text.

C

Overall Grade

Overall Grade: C

≥90 → A · ≥75 → B · ≥60 → C · ≥40 → D · <40 → F

65

Score (out of 100)

Score: 65/100

Rating (×40%)100 pts
Response (×30%)15 pts
Sentiment (×20%)100 pts
Volume (×10%)0 pts

Cross-Platform Ratings

Google

4.9★

127 reviews

DealerRater

4.5★

43 reviews

BBB

A+

12 reviews

Yelp

1★

5 reviews

See how this dealership rates across Google, DealerRater, BBB, and Yelp — all in one view.

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Monthly Performance

MonthReviewsAvg RatingResponse RatePositive %Δ Reviews
Apr 202600
Mar 202600
Feb 20260-2
Jan 202625★0%100%+1
Dec 202515★0%100%-3
Nov 202545★0%75%0

Review Analytics

Sentiment Breakdown

35total
Positive
2983%
Neutral
411%
Negative
26%

Review Velocity

Last 12 months

0

This month

1

Monthly avg

11

Annual

Reputation Opportunities

Quick wins identified from your public data

Respond to more reviews

Your 9% response rate is below the 80% threshold that customers expect. Dealers who respond to 80%+ of reviews see 15% higher conversion rates.

Stay ahead of 16 local competitors

You're 0.4★ above the local average of 4.5★. Subscribe to monitor shifts and stay ahead.

Competitive Landscape

Benchmarked against 16 local competitors

Dealership
Grand Touring Auto SalesYou
4.99%
Car Deal Auto Sales4.814467%
Prestige Wholesale4.823243%
M&S Auto4.284771%
West Coast Auto Sales Center4.624915%
Capital City Used Auto Sales Inc.4.757%
Sac City Motors4.54%
Lions Auto Sales4.7669
DriveTime Used Cars4.9189932%
Discover Auto Sales5307
Auto World of Sacramento - Used Car Dealership3.655%
Approved Autos4.5178
TRD Auto Sales & Finance4.942168%
Roseville Automall4.124982%
Integrity Auto Sales4.21153
Lots of Cars4.6168
Thrifty Car Sales of Sacramento43%

AI-Detected Patterns

Staff Friendliness & Customer Service

25mentions

Vehicle Quality & Condition

18mentions

Our AI identified 25 mentions of "Staff Friendliness & Customer Service". Unlock the full report.

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Recent Reviews

Showing 10 of 35

0/10

Responded

Response Rate (Shown)

With reply0
Shown10

Of the reviews shown on this page, how many have an owner response.

8

Positive

Positive Reviews

Reviews classified as positive by AI sentiment analysis of review text.

0

Negative

Negative Reviews

Reviews classified as negative. These require immediate response to mitigate damage.

5.0★

Avg Rating

Average Rating (Shown)

Average star rating of the 10 reviews displayed on this page.

C

Cory Spencer

Jan 19, 2026

positive

Outstanding Experience at Grand Touring Auto Sales! I loved everything about my experience at Grand Touring Auto Sales. From start to finish, the process was quick, easy, and completely stress-free. Josh was absolutely fantastic — extremely responsive, easy to work with, accommodating, and flexible. His attention to detail and commitment to excellent customer service really stood out. He made sure every question was answered and every step was smooth. If you're looking for a dealership that truly cares about their customers and makes buying a car an enjoyable experience, this is the place to go. I couldn’t be happier and highly recommend Grand Touring Auto Sales!

D

Devyn

Jan 13, 2026

positive

Awesome and reliable place for finding a well kept vehicle! Great service as well!

M

Matthew Gomes

Dec 6, 2025

positive

Really honest a straightforward! There were some things I was concerned about the car and he took care of it all for me! He showed himself very trustworthy as everything checked out like he said.

J

JJ Campos

Nov 30, 2025

positive

Jay had great customer service, held the car for me since I was coming from far away. Ran me through the car, providing me with detailed info throughout. Very friendly and pleasant to do business with. Would definitely not hesitate to do business with him again.

K

Katlyn Usi

Nov 27, 2025

positive

Bought a 2011 Honda fit. He went above and beyond brought the car to Davis for me to see and held it for me till the next day! Will definitely be doing business here again!

S

Sullivan Schwortz

Nov 20, 2025

I was buying car from them and I had some troubles with sending my money, but he was super cool and let me come back the next day even though there was lots of other people trying to buy the car. He was really nice and the car looked to have no problems, even had a mechanic look at it.

E

Ethan Huynh

Nov 3, 2025

positive

Great experience, the car looks exactly like the pictures. Always the best price around. Would 1000% recommend this Family business.

C

ciftciler electric

Sep 10, 2025

positive

Greate person, and have a good deal

Б

Богдан Саченко

Jul 23, 2025

J

John

Jun 22, 2025

positive

Jay was great. He answered all of our questions, provided options with some concerns we had and was very transparent. He did not try to hard sell any extras. He only discussed it when I brought it up (extended warranty, tinting, etc.). He also advised us to contact him if we have any questions or issues in the future. I will definitely use them again and recommend them to others.

AI-Powered Response Management

C

C.

Jan 19, 2026

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

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AI Response Available

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D

D.

Jan 13, 2026

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

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AI Response Available

Thank you for sharing your experience. We value your feedback.

M

M.

Dec 6, 2025

positive

This review contains detailed feedback about the dealership experience including sales process, pricing, and customer service quality that would be very helpful for the owner to read.

Subscribe to read

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